Return & Refund Policy

We want you to be satisfied with your purchase from Miral Nest.

This Return & Refund Policy explains how cancellations, returns, faulty products and refunds are handled for orders placed through www.miralnest.co.uk.

Nothing in this policy limits your statutory rights under applicable UK consumer law.

1. Change-of-Mind Returns

For most products purchased online, you may cancel your order within 14 days after receiving the goods without giving a reason.

To exercise your cancellation right, you must notify us within this 14-day period.

After notifying us, you normally have a further 14 days to return the goods.

To request a return, contact:

Email: [Insert Customer Support Email]

Please include:

• Your name

• Order number

• Product you wish to return

• Reason for contacting us, where relevant

You do not have to provide a reason when exercising a statutory cancellation right.

2. Condition of Returned Items

You may inspect an item as you reasonably would in a physical shop.

Returned items should be handled with reasonable care.

Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics or functionality and its value has been reduced, we may be entitled to make an appropriate deduction from the refund where permitted by law.

3. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the direct cost of returning the item unless:

• We state otherwise

• The item is faulty

• The item is damaged on arrival

• The wrong item was supplied

• Applicable law requires us to cover the cost

We recommend using a tracked return service and keeping proof of postage.

4. Faulty, Damaged or Incorrect Items

If your item is:

• Faulty

• Damaged

• Not as described

• Not fit for purpose

• Different from what you ordered

please contact us as soon as possible.

Under UK consumer law, you may have the right to reject faulty goods and receive a refund within the applicable statutory period.

Depending on the circumstances and timing, you may also be entitled to a repair, replacement, price reduction or refund.

We may request reasonable evidence such as photographs or videos to help us assess the issue.

5. Items Damaged in Transit

If your order arrives damaged, please contact us promptly at:

[Insert Customer Support Email]

Please provide:

• Order number

• Photographs of the item

• Photographs of the packaging where possible

• A short description of the issue

We will review the matter and arrange an appropriate remedy where applicable.

6. Non-Returnable Items

Certain products may be exempt from the standard change-of-mind cancellation right where permitted by law.

These may include:

• Personalised or custom-made goods

• Perishable goods

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed

• Sealed audio, video or software products once unsealed

• Goods that become inseparably mixed with other items after delivery

• Other products excluded by applicable consumer law

This does not affect your rights where an item is faulty or not as described.

7. How to Return an Item

Before sending a return, contact us at:

[Insert Customer Support Email]

We will provide the appropriate return instructions and return address where required.

Please do not send products to an address found on packaging without first contacting us, as some products may require a specific return location.

8. Refund Processing

Where a refund is due following a cancellation, we will process it in accordance with applicable UK law.

For returned goods, refunds will normally be issued within 14 days after we receive the returned item, or where permitted, after you provide evidence that the item has been returned.

Refunds will normally be issued to the original payment method.

9. Original Delivery Charges

Where you exercise your statutory right to cancel an eligible online order, we will refund the cost of our standard delivery service where required by law.

If you selected a more expensive delivery method, we are not required to refund the additional amount above the standard delivery cost.

10. Exchanges

Where available, we may offer an exchange instead of a refund.

If you would prefer an exchange, contact us and we will advise whether the requested replacement is available.

Your statutory rights are not affected by choosing or requesting an exchange.

11. Orders Returned to Sender

Where an order is returned to us because:

• An incorrect delivery address was provided

• Delivery was repeatedly attempted but unsuccessful

• The parcel was not collected where required

we will contact you regarding available options.

Additional shipping costs may apply for re-dispatch where appropriate and lawful.

12. Refunds for Lost Orders

If tracking indicates that an order may have been lost in transit, please contact us.

We will investigate with the relevant delivery provider and, where appropriate, arrange a replacement or refund.

13. Cancellation Before Dispatch

If you wish to cancel your order before dispatch, contact us as soon as possible.

Where cancellation is possible, we will cancel the order and refund the payment.

If the order has already been dispatched, you may need to follow the return procedure after receiving it.

14. Your Statutory Rights

UK consumers have legal rights in relation to goods that are faulty, not as described or otherwise do not conform to the contract.

For online purchases, consumers also generally have a statutory cancellation period for eligible goods.

Nothing in this Return & Refund Policy excludes, restricts or replaces any rights you have under applicable UK consumer law.

Contact Us

For returns, refunds or order-related questions:

Miral Nest
info@miralnest.co.uk
Website: www.miralnest.co.uk