Shipping Policy

Last Updated: 29 October 2026

Thank you for shopping with Miral Nest.

This Shipping Policy explains how we process, dispatch and deliver orders placed through www.miralnest.co.uk.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday to Friday, excluding UK public holidays.

During busy periods, seasonal promotions, Black Friday, Christmas or other high-volume periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a dispatch confirmation where available.

2. UK Delivery

We currently deliver to addresses within the United Kingdom where shipping is available at checkout.

Estimated delivery times will be displayed at checkout or on the relevant product page where applicable.

Typical delivery estimates may vary depending on:

• Product

• Delivery location

• Courier

• Stock availability

• Fulfilment location

• Seasonal demand

• Weather or transport disruption

Any delivery estimate provided is an estimate unless we specifically agree a guaranteed delivery date with you.

3. Delivery Charges

Shipping charges, where applicable, will be clearly displayed during checkout before payment is completed.

Delivery charges may depend on:

• Order value

• Product type

• Parcel size or weight

• Delivery destination

• Delivery service selected

Where we offer a free delivery promotion, eligibility requirements will be shown on our website.

4. Order Tracking

Where tracking is available, tracking details will normally be provided after your order has been dispatched.

Please allow some time after receiving the tracking number for the courier's tracking system to update.

Some low-value or economy delivery services may provide limited tracking information.

5. Multiple Parcels

Orders containing multiple products may occasionally be dispatched separately.

You may therefore receive:

• More than one parcel

• Different tracking numbers

• Parcels arriving on different days

You will not normally be charged additional delivery costs simply because an order is dispatched in separate parcels.

6. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• House or flat number

• Street name

• Town or city

• Postcode

• Contact details

before submitting your order.

If you notice an error, contact us immediately at:

[Insert Customer Support Email]

We will try to update the address where possible, but we cannot guarantee changes once an order has entered processing or has been dispatched.

7. Incorrect or Incomplete Addresses

If an order cannot be delivered because an incorrect or incomplete address was supplied, the parcel may be returned to the sender or held by the courier.

Where appropriate, additional delivery charges may apply if the customer requests re-dispatch.

This does not affect any statutory rights that may apply.

8. Failed Delivery Attempts

The courier may:

• Attempt delivery again

• Leave the parcel in an authorised safe place

• Deliver to a neighbour where permitted

• Take the parcel to a collection point

• Return the parcel to the sender

Please follow the instructions provided by the courier where applicable.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Severe weather

• Courier disruption

• Transport delays

• High seasonal demand

• Customs or border delays

• Public holidays

• Incorrect address information

• Other unforeseen operational issues

If your order is significantly delayed, please contact us and we will investigate.

Under applicable UK consumer law, goods must be delivered within the agreed delivery period or, where no delivery period has been agreed, generally without undue delay and within 30 days. Nothing in this policy limits those statutory rights.

10. Lost Parcels

If your tracking information has not updated for an extended period or your parcel appears to be lost, please contact:

[Insert Customer Support Email]

Please provide your:

• Order number

• Full name

• Delivery address

We may investigate the shipment with the courier before issuing an appropriate replacement or refund.

11. Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• Around the property

• Any designated safe place

• With household members

• With neighbours

• Any courier collection point

• Delivery photographs or courier notifications

If you still cannot locate the parcel, contact us as soon as possible so that we can investigate.

12. Damaged Parcels

If your parcel or product arrives damaged, please contact us promptly.

Where possible, include:

• Order number

• Photographs of the product

• Photographs of the outer packaging

• A brief description of the damage

We will review the issue and provide an appropriate remedy in accordance with your legal rights and our Return & Refund Policy.

13. International Shipping

Unless otherwise stated at checkout, Miral Nest primarily serves customers within the United Kingdom.

If international delivery becomes available, any applicable:

• Shipping charges

• Delivery estimates

• Customs duties

• Import taxes

will be shown or explained where appropriate.

Customers outside the UK may be responsible for local customs duties or import taxes unless otherwise stated.

14. Pre-Orders and Back-Orders

Where a product is sold as a pre-order or back-order, the estimated dispatch or delivery period will be shown on the product page where possible.

If there is a significant change to the expected availability date, we will aim to notify affected customers.

15. Seasonal and Peak Periods

During periods such as:

• Black Friday

• Cyber Monday

• Christmas

• New Year

• Major promotional events

processing and delivery may take longer than usual.

We recommend ordering early where an item is required for a specific date.

16. Delivery Before a Specific Date

Unless we explicitly confirm a guaranteed delivery service, estimated delivery dates should not be treated as guaranteed.

If an order is required for a birthday, holiday, event or other specific date, please allow additional time.

17. Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

Where the order has already been dispatched, you may need to receive the parcel and follow our Return & Refund Policy.

Your statutory cancellation rights are not affected.

18. Contact Us

If you have any questions about shipping or delivery, please contact:

Miral Nest
Website: www.miralnest.co.uk
Email: info@miralnest.co.uk